Inspiring Clinical Excellence
Ms Jane Chan
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Cluster General Manager (Nursing)
Hong Kong West Cluster
Ms Jane Lai-Hung Chan is General Manager (Nursing), of Queen Mary Hospital (QMH) and Tsan Yuk Hospitals as well as Cluster General Manager (Nursing) for the Hong Kong West Cluster (HKWC).
She came to this role from the General Manager (Nursing) of Grantham Hospital (GH). She has over 30 years of experience in the nursing profession and excelled in different domains, clinical and managerial alike. Various initiatives were implemented under her leadership including the relocation of Ophthalmology service and Rheumatology day service from QMH to GH. She has also led the Hospital Authority-wide Working Group on Specialist Outpatient Clinic Operations to roll out a number of corporate programmes to improve the management of outpatient waiting time and queuing system. With her ample experience at both cluster and corporate level, she is an inspirational leader who received a number of prestigious awards. At Queen Elizabeth Hospital, she also developed programmes and implemented initiatives to improve patients’ experiences within the healthcare system and strengthened nurses’ contributions to healthcare through the development of nurse led clinics in a range of specialty fields.
Ms Chan has a vision for healthcare that is based firmly in the importance of the patient experience. She wants to ensure that the concept of partnership is strongly embedded in all aspects of healthcare delivery; partnerships between patients, families, the healthcare team and the community. She thinks that the highest standard of nursing care will only occur through ensuring collaboration and cooperation between all stakeholders in the delivery of patient centred care and continuous quality improvement. Importantly, she recognises that nursing care requires the provision of adequate resources. “Future nursing needs have to be anticipated and their acquisition planned for”, Ms Chan stressed.
Ms Chan is excited about working closely with the HKU School of Nursing. She is impressed with the students she has met. “I have found them to be diligent, modest, humble, creative and talented young fellows”, she said. She believes there are inextricable linkages between QMH/HKWC and the University which facilitate strong relationships. Education, clinical practice and research together form an indivisible unity in nursing which enables and empowers knowledgeable, compassionate, evidence-based and patient-centred care. This integration is only possible through aligning the philosophy and aims of both entities in mutually compatible ways so that optimal outcomes can be achieved for all.
Ms Chan recognises a number of challenges to be confronted and overcome. “We have a wide generation spectrum in the work place and it is imperative that the generation gap is addressed”, she noted. “Therefore, we need to set strategies in place to attract and retain talented younger nurses and provide them with the opportunities that match their capabilities such as strengthening specialisation in nursing practice. The future holds many challenges and opportunities which we can addressed through empowering and engaging nurses to unleash their talent so they can serve with expertise, excellence and empathy”. She firmly believes that this will not only improve patient outcomes, but it will also boost the professional image of nursing to the public.
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